FAQs
- 01
Tell us where you want to go (and a bit about you!)
You'll complete our Travel Planning Form and let us know where you want to go.
We’ll work on crafting selections for you...
We will email you to confirm we've received your form
Then, we will present you with the preliminary plans for your chosen destination
(Crafting + collaboration time!) You’ll send us feedback and we’ll work through edits together
Once decisions have been made, we'll start booking and squaring the pieces of the puzzle away.
After we finalize details, we will deliver the final digital itinerary to you.
The countdown is on!!
We hope you will keep in touch during and/or after your trip so we can live vicariously through your travels, but don't forget to tag @saltsanctuarysoul in your travels!
- 02
Here's the breakdown:
Hotels: We may earn a commission on paid hotel bookings (paid by the hotel). So, for hotel direct (and only) bookings, this is complimentary, no extra fee is charged.
Trip Planning Guarantee Fees: For services that require research for flights, multiple destinations, home rentals, and/or usage of points/miles, we charge a planning fee and may increase depending on the complexity of the booking. This will always be transparently presented at the first stage at contact and agreed upon before proceeding. Please understand that a lot of work happens behind the scenes and if you choose not to move forward with the trip, we are out time, energy and money. Thank you for your understanding - and your support in our small business!
Flights: Clients typically book flights on their own and it is something that we suggest doing. However, if you need assistance, please let us know. Please note that ticketing fees apply. There is a ticketing fee of $50/per person depending where you are flying internationally. We can always search and suggest routes on our end for you if you want to book on your own. You can always consult our flight partner directly and begin with an online quote here.
- 03
Well, this is a two part question...
If your trip is highly detailed and results in a trip planning fee, you will pay the trip planning fee up front before we can get started on a first round proposal. Please note, each itinerary is built from scratch and we invest an amount of time before we deliver the final product.
For other bookings, this is a case-by-case basis. Some partners require full-payment up front, but others may only require a small deposit. Others just might require a credit card on file to reserve your spot/room and payment on arrival. As you can see, there are many moving pieces as it is dependent on what you are booking and at what level.
Before moving forward and collecting any payments, we will talk through the options and what's required at the time of moving forward to the booking step.
- 04
We have partnered with the wonderful team at Exito Travel for this exact request. Please follow this link here to be directed to start an easy, online quote.
- 05
No, we do not work with AirBnBs and VRBOs specifically, but we do work with vetted villa companies. On top of that, with our relationships of family-run and preference for small, boutique properties, we do have a plethora of recommendations that might fit just what you are looking for!
- 06
Well, did you know? Travel advisors (that’s us!) earn a commission from our suppliers—whether it’s a hotel, tour, transfer, or just about anything in travel! The only time additional planning fees apply is when we’re crafting a fully custom trip. Please review our services and have a chat with us to see which is the best fit for you!
- 07
It depends! Send us an email at hello@saltsanctuarysoul.com, preferably with your booking confirmation, and we will see what we can do.
- 08
First question, yes, of course! You’ll still earn points PLUS status by booking through us PLUS the comfort that you're booking through our partnerships. Again, win win!
Second question, unfortunately, we are unable to work with clients that use points towards hotels, but we HIGHLY encourage them to be used on flights (where you get the biggest bang for your buck anyways!).
- 09
Easy! The obvious bit first: we work together taking the hours of research off your plate. We know that organizing a trip can be time consuming... and a lot of deep breaths! If you have a number of tabs open on your computer, then it’s your sign, let's work together. In the end, you’ll save time and energy and your travels will be seamless and memorable.
It may be the yogi in us , but we have a knack for listening to your story and translating that into finding authentic experiences that fit what you are looking for; thus you’ll travel confidently knowing everything has been taken care of for you.
We have a community to back us and, together, are well versed in the travel and tourism industry. Meaning, we remain at the forefront of emerging destinations and travel trends. Trust us, we take pride (and have so much fun!) doing what we do.
- 10
This is dependent on the scale of your trip and how far along we are in the planning and reservation process, but long story short: we want you to be happy and we want to see you experience your dream trip. But, please note that every booking style comes with its own terms and conditions - this will be reviewed with you in writing before moving forward.
We always recommend travelers insurance as that would have your back due to extenuating circumstances. Click here to learn more about travelers insurance.
- 11
Certainly! Bottom line: We strongly recommend our travelers secure travel insurance to cover you should the unknown hurdles present itself - which happens more often than you’d think!
Travel insurance helps protect the financial costs you have paid into your trip as well as provides medical coverage for when you are traveling, if necessary. Traveling, near or far, without insurance can be a gamble... what if someone gets sick? What if the weather has a mind of its own on your travel day? What if you lose your checked luggage? What if there is a medical emergency and you may need to be transferred to a better hospital?
Situations like these happen more often thank you think and without insurance, they can add up! Plus, you might lose any non-refundable deposits/payments on top of it.
If you have any questions, please do not hesitate to contact us directly and we will be able to walk you through next steps; otherwise, you can start here.